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TERM && FAQ
SparkleOnStage are committed to making online shopping an ultimate convenience && enjoyable shopping for all our valued customers. For any other enquires, please feel feel to contact us at email@example.com
- All SparkleOnStage orders will be processed within 1 to 3 working days upon verification of payment. All delivering of parcels will be processed during working hours, Monday to Friday, excluding weekends and local public holidays.
- SparkleOnStage will not be liable for any lost parcels / damaged items mailed out through Normal Mail($1.50) therefore it is highly advisable our customers to opt for Registered Postage.
- Registered Mail is an additional $2.24 on top of Normal Postage. You will be given a tracking number to track your parcel to keep track of your orders. If you are not around when the parcel was being delivered, the postman will leave a collection slip at your door step for you to pick the parcel up at your nearest post office. Order status can also be check via our member login corner.
Exchanges && Returns Policy:
- If you have received an item with a defect or a wrong item, please email us immediately with supporting pictures at firstname.lastname@example.org . We will do an exchange for you. If the item of your choice is sold out, we would do a full refund back to you or exchange products you like of the same value. Defected goods must be returned within 14 days from the original date of purchase.
- We accept PayPal You can also make payment via your PayPal account. All transaction charges by PayPal are fully borne by us. PayPal Account: email@example.com
- We accept payment via DBS/POSB Internet Banking and DBS/POSB ATM Transfer. This has to be done within 24 hours upon checkout. We will not hold your item for more than 24 hours from the time you checkout. For DBS/POSB ATM transferees, please remember to keep your receipt after you have transferred. Please scan/take a picture of your receipt and attach it to the e-mail when informing us of your payment. We will not be able to process your order without a receipt and without sufficient informations. We will take legal actions against fraud cases.
- For DBS/POSB transfers: Account Number: POSB SAVING 405-20295-6
- All orders will automatically be cancelled if payment is not received within this stipulated timeframe. Cancelled orders cannot be reversed and SparkleOnStage will not be held liable if the payment details are not provided for within this timeframe.
Products Informations && Care:
- We have made every possible effort to display colours as accurately as possible to be display on SparkleOnStage website. The actual colours you see will be different on every different monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery.
- All sizes and measurements are measured to be as accurate as possible, a slight difference of 0.5”-1” for measurement of item from what which was provided for in our given measurements may not be considered as a defect.
By purchasing an item from us, you are deemed to have been agreeable to all the Terms & Conditions stated. We reserve the right to amend the Terms & Conditions without prior notice. Thank you for shopping at SparkleOnStage.
- We would advised you to hand wash all SparkleOnStage apparels without soaking for first few washes.
- Low to Medium heat ironing is strongly encouraged for our products except silk, satin and chiffon clothing. Steaming or ironing them using indirect heat by placing a fabric/cloth between the item and iron would be recommended.